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“The newer Polycom VoIP phones look and act like regular phones,” says Smith, “and it’s important for people to still have a normal phone as a fallback when moving to a soft client like Lync.”
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People with older Polycom phones - button-less devices with a USB connection - were forced to use the soft client (OCS R2 and Lync) to make calls and many users felt overwhelmed by the abrupt shift, says Smith.īut users with newer Polycom phones (the 600 series) had an easier time moving to Lync because the 600’s have an LCD screen with a keypad, menu, speakerphone and calendaring features. We follow up immediately and then three weeks later, ask if they have any questions, if they’re interested in more advanced features or if they’re happy with the way it is.” Keep Phones to Help with TransitionĪfter Marquette had terminated its Siemens PBX phones - but before rolling out Lync - users had VoIP-based Polycom phones that worked with OCS R2. “First, we did training classes and offered a Web site with lots of documentation,” says Smith. To this end, Marquette IT offered training for users before beginning the migration to Lync. While some users will jump all over Lync’s voice and video features on their own, most will need some hand-holding, says Smith. Smith recommends running unified communications like a project, rolling it out building by building and having IT people in place to make sure the process runs smoothly.